FAQ

SHIPPING:

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on shapengo.co.uk

If you believe that your package was lost or stolen, please contact us through support@shapengo.co.uk

Please contact us if you have not received your Delivered order or if it has been lost in transit by the carrier and we would be happy to assist.

The exact available shipping options for your address will be presented during checkout.

WHERE ARE SHAPENGO PRODUCTS SHIPPED FROM?

All of our products are shipped from the UK and you can enjoy free shipping with each one of them. Since we are located in the United Kingdom, you do not have to worry about long shipping times and extra costs such as customs tax and with all of our products VAT is included in the price.

ORDERING:

CAN I CREATE AN ACCOUNT?

Register for an account for the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker checkout
• Manage your account details, address book, and email preferences
• Get notified of promotions and sales.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Don’t worry, we’ll keep you up to date. As soon as your order is placed, we’ll send you a confirmation email detailing what you ordered. You’ll then get an email when your order ships. You can also sign in to your account to see the status of your order anytime.

HOW DO I TRACK MY ORDER?

If you were signed into your account when you placed your order, you can track it. Simply visit My Account to check the status of your shipment(s). After placing your order, you receive an email confirming the shipper's tracking number(s) for your shipment(s) if you chose a shipping method that offers tracking. We typically send this confirmation email within 2-3 days after you place your order. If you never received a confirmation email or deleted it, please contact us so we can provide you with the needed information.

WHEN WILL MY ORDER SHIP?

Delivery times will vary based on your shipping address. Most packages will arrive within 3-7 business days. All orders for in-stock items will ship within 2-3 business days upon receipt of the order.

DO YOU SHIP ON HOLIDAYS OR WEEKENDS?

Unfortunately we can only ship on business days. If an order is placed during holidays or weekends, we will process your order in the next business day.

CAN I EDIT MY ORDER AFTER IT HAS BEEN PLACED?

Orders may be changed within 1 hour after being placed. Changes needed to orders placed over the weekend must be communicated within the first hour of the following business day. If you need to edit your order within this window, please e-mail info@shapengo.co.uk and we will do our best to accommodate you. If you're past this time frame, simply process a normal return or exchange for the correct item.

CAN I CANCEL MY ORDER?

Orders may be canceled within 1 hour after being placed. Orders placed over the weekend must be canceled or changed within the first hour of the following business day. Please e-mail info@shapengo.co.uk if you would like to cancel your order.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

RETURNS:

HOW DO I MAKE A RETURN?

If you are not completely satisfied with your purchase, it's easy to make a return and get a refund. No authorization is required. We are proud to offer a no quibble returns policy valid for 30 days from date of shipping. If you need to exchange or return an item then please use our easy Returns & Exchange portal to proceed.

CAN I CANCEL OR CHANGE MY ORDER?

If you were signed into your account when you placed your order, you can cancel your order within 30 minutes of placing it. If you want to change your order within the 30 minutes time frame, cancel the original order and place a new one with the changes you would like to make.

To cancel your order, simply sign in to your account, click on My Account, and then My Orders. Select your order and click to cancel.

THE MERCHANDISE I ORDERED ARRIVED DAMAGED. DO I HAVE TO PAY ADDITIONAL SHIPPING CHARGES TO EXCHANGE IT?

Not at all. If your order arrives damaged, we will gladly replace it at no additional charge, including shipping and handling fees.

HOW SOON WILL I GET MY REFUND ONCE I SUBMIT A RETURN?

Once your items are received and inspected by our warehouse, you'll receive your refund. This normally happens within two weeks of receiving your return.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

SIZING:

DO YOU HAVE PLUS-SIZE OPTIONS?

All of our models are available in a wide range of sizes.

WHAT SIZE SHOULD I BUY?

Check out our Size Guide to find your exact size which includes appropriate shapewear and Bra band and cup measurements.

WHAT SIZE SHOULD I ORDER?

We recommend using our size chart to find your fit.

HOW CAN I FIND THE CORRECT SIZE FOR MY PRODUCT?

Each product page has its own size chart that will guide you in selecting your perfect size.

HOW DO I TAKE MY BODY MEASUREMENTS CORRECTLY?

Waist - Without any clothes on (or with your top raised), wrap a measuring tape around your midsection. There are two ways to find your waist:

1. The fleshy part between your ribs and hips, that will be at navel-level or just above.
2. Lean to the side with your hands on your hips. Your waist is that spot on your side that folds inwards.

Hips - With your feet together, measure the widest part of your hips by wrapping a measuring tape around you. Be sure to include your butt cheeks! If the tape isn’t covering the fleshier part of them, then you’re either too high or too low.

Bust - To measure your bust, simply wrap a measuring tape around your breasts and back. Make sure the tape is wrapped straight around your body and covers your nipple area.

This measurement should be ideally done with no bra on.

PAYMENT:

CAN I USE MULTIPLE DISCOUNT CODES AT ONE TIME?

Sorry, but no. You can only use 1 discount code per order.

DO YOU OFFER PRICE ADJUSTMENTS?

Again, sorry, but no. Discounts cannot be applied to past orders. We hope you can understand!

DO YOU STORE CREDIT CARD INFORMATION ON FILE?

For security, we do not store your credit card information on file. If you make an exchange for a more expensive item, we will contact you to retrieve the payment (the difference).

I AM HAVING PROBLEMS WITH CHECKOUT.  WHAT CAN I DO?

No problem! Just E-mail info@shapengo.co.uk and we will be happy to assist you.

I RECEIVED A CONFIRMATION EMAIL.  WHAT IS IT?

This is a confirmation of your order – think of it as a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records. 

HOW CAN I PAY FOR MY ORDERS?

You may pay with a debit or credit card as well as with Stripe or Paypal.

GENERALLY ASKED QUESTIONS:

HOW DO I ADD MULTIPLE PRODUCTS TO MY SHOPPING CART?

You can add multiple products to your shopping cart as long as they are in stock.

HOW DO I FIND THE PRODUCTS THAT I NEED?

There are different ways to find the products that you want. You can search for products by using the search box on the upper right-hand corner on every page, entering keywords (bra, corset, shaper). You can also search for products by clicking over the menu bar and selecting the category that fits your need, or using the filter on the left side of every category page.

DOES WEARING THE RIGHT SHAPEWEAR SIZE MAKE A DIFFERENCE?

Our Shapewear products are designed for your perfect everyday comfort. In order to achieve this, we have to make sure you get the right size so that you can go on with your life in a relaxed and happy fashion.

DOES WEARING THE RIGHT BRA SIZE MAKE A DIFFERENCE?

Wearing the right bra makes all the difference in how your clothes fit, how you feel, and how your day goes. That’s why we are for everybody... and everybody. Our bra selection offers a variety of different sizes. We’re here to pair you with the perfect size.

DOES MEASURING YOUR BRA SIZE ALWAYS WORK?

Even with all the right measurements, you still have to try on a bra for fit.

WHAT MATTERS MOST WHEN FINDING YOUR PERFECT BRA SIZE?

Stop paying attention to the letter and the number. You’re so much more than your bra size. Fit and support are what matter most.

WHAT ARE YOUR WASHING INSTRUCTIONS?

All of our products must be hand washed or gently machine washed cold(30°C). They should not be tumble dried, ironed or dry cleaned. Also, bleach should not be used when washing.

HOW SHOULD I STORE MY BRAS?

Use a drawer to store your bras—nest them together, with cups splayed out lengthwise—and stash underwear and socks separately. Keep lingerie in a delicate bag to prevent snags, rips, and fading.

HOW IS SHAPENGO PRACTICING SUSTAINABILITY?

In all elements of our business and product supply chain, Shapengo is committed to the highest ethical standards and legal compliance. We only work with suppliers and vendors with whom we have a strong relationship and who share our values of sustainability and responsibility.

DO YOU HAVE AN AFFILIATE PROGRAM?

If you'd like to join the Shapengo affiliate program, please send an email to info@shapengo.co.uk