Company Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. 

General Browsing

For each visitor to this web site, our web server automatically recognises your IP address and browser type this is to enhance the browsing the experience and provide content relevant to your location and computer device. No personal details are obtained or recorded by just visiting this site. 

Customer Behaviour

We will track how a user navigates our site. This information is used to improve the content of our site, at no time during this do we know who you are unless you eventually purchase. 

Cookies

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. 

Newsletter

If you order from us you will be automatically added to our newsletter service, offering you great discounts and to inform you of any special news such as new product launches. This newsletter will contain an option to unsubscribe automatically. If you do not wish to be added then please let us know by email.

Mailings

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. 

Telephone

Customers who supply us with their telephone numbers on-line will only receive telephone contact from us, if there is a problem with your order.

Data Request

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer enquiries), contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by writing to us. 

Data Security

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Text Marketing Terms and Conditions

By consenting to Shapengo’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@shapengo.co.uk for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us.

Further Information

If you feel that we are not following our stated information policy, you may contact us at the above addresses or phone number.